Job Openings >> Daily Fulfillment Crew Lead
Daily Fulfillment Crew Lead
Title:Daily Fulfillment Crew Lead

JOB SUMMARY: The Daily Fulfillment Crew Lead assists in managing the daily fulfillment team to ensure daily fulfillment orders are properly picked, packed and manifested in accordance with customer specifications and carrier limitations. These tasks are accomplished through effective:

  1. Planning
  2. Organizing
  3. Directing
  4. Delegating
  5. Follow up
  6. Quality Control
  7. Communication

ESSENTIAL DUTIES AND RESPONSIBILITIES: The Daily Fulfillment Crew Lead is specifically responsible for acting as a liaison between the Fulfillment Services Manager and the daily fulfillment team in the following areas:

  1. Effectively communicate to the daily fulfillment team orders they are responsible for.
  2. Ensure daily fulfillment team is aware of any new procedural updates.
  3. Continually monitor and ensure the quality standards of work being performed by the daily fulfillment team.
  4. Anticipate needs/problems of assigned daily fulfillment orders and take the necessary action to ensure on-time shipping goals are met.
  5. Resolve work related issues between team members utilizing proper conflict management techniques. Refer issue to Manager if necessary.
  6. Provide counseling and/or refer to Manager those team members whose behavior is in violation of company policy.
  7. Take an active role in leading by example in all phases of daily order fulfillment and company’s mission statement.
  8. Utilize in-depth understanding of all phases within the Department to maintain the highest levels of the daily fulfillment team’s abilities through effective training and mentoring.
  9. Assess the need for overtime based upon operational requirements.
  10. Ensure compliance with 5S program and Safety audit. Determine priority of jobs to be assigned to daily fulfillment team for daily order fulfillment.
  11. Maintain awareness of status of orders as they progress through the Department and communicate this status as needed to the Manager.
  12. Resolve issues with orders as raised by the daily fulfillment team. Refer issue to Manager for resolution if necessary.
  13. As needed, work with the daily fulfillment team in a hands-on role in all phases of the packing work for any assigned job, which could include:
  14. Picking
  15. Packing
  16. Manifesting
  17. Material Handling
  18. Communicate as necessary with Project Managers and/or Sales representatives regarding jobs under their responsibility.
  19. Provide feedback to Manager for their preparation of the Crew Member’s 90-day or annual performance review.
  20. Continually motivate daily fulfillment team to complete assigned jobs in a timely manner.
  21. Other duties as assigned

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty competently. The requirements listed below are representative of the knowledge, skill and/or ability required.


Ø Ability to communicate in English in both in written and verbal formats

Ø Ability to read and comprehend simple to complex instructions, short correspondence and memos.

Ø Ability to write simple to detailed and in-depth correspondence.


Ø Basic Math Skills


Must have ability to apply common sense understanding to carry out detailed but uninvolved instructions from both written and/or oral communications.

Production Area setting: This position is required to work in clean, quick paced, and high efficiency manufacturing environment facility. While performing the duties of this job, the employee maybe required to work near moving mechanical parts at machine pace completing a variety of tasks as needed requiring extended periods of standing and lifting loads no greater than 50 pounds.
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