Job Openings >> Field Support Specialist
Field Support Specialist
Title:Field Support Specialist
Field Support Specialist
KDM P.O.P. Solutions Group was founded in 1970 and has grown to be one of the nation’s most prominent point-of-purchase (P.O.P.) printing and fulfillment companies.  KDM P.O.P. Solutions Group is a turnkey operation offering a one-stop, custom job-shop approach.  We count some of this country’s largest retail chains and consumer brand companies among our loyal customers.  KDM offers screen, offset and digital printing in a variety of substrate materials with an array of inks and specialty coatings.  We also have a dedicated kitting and fulfillment department that can handle the most complex campaigns.  Best of all, it’s under one roof, making press checks of multiple elements easy and efficient. 
KDM P.O.P. Solutions Group of Norcross, GA  is currently seeking a“ Field Support Specialist”

General Summary:  The Field Support Specialist (FSS) provides world class service support to the organization by obtaining, analyzing and verifying accuracy of order and client information in a timely manner.  Initiates and/or implements corrective action as needed in order to ensure that an excellent standard of service and a high level of client satisfaction are maintained.  The FSS will also provide training and explanation on how to use online account features.  

Qualifications:  Candidate is required to have 2 years progressive customer service and customer facing experience. Must work well in a fact paced environment, be able to multi task many projects simultaneously and have excellent interpersonal and communications skills. Other areas of qualifications relate to Customer Service and related problem solving skills. Advanced computer skills especially related to Excel.

Primary Responsibilities:
  • Receive, process and verify the accuracy of orders from clients utilizing the organization’s internal systems and databases.
  • Professionally handle incoming requests from clients and ensure that issues are resolved both promptly and thoroughly.
  • Thoroughly and efficiently gather client information, access and fulfill client needs, educate the client where applicable to ensure satisfaction.
  • Initiate required action for response to client service requests for order changes, including the maintenance of order/customer information files and communicates changes to the appropriate personnel/departments.
  • Maintain database as required.
  • Provide quality service and support in a variety of areas including, but not limited to billing and account administration.
  • Continuously evaluate and identify opportunities to drive process improvements that positively impact the client’s experience with the organization.
  • Ensure and provide quality service to both internal and external clients.
  • Provide back-up support to other team members in the performance of job duties required.
Interested applicants should submit a resume, summarizing work experience and previous wage information, as this position is considered to be Non Exempt. All positions require pre-employment drug screening.   
Due to the volume of applications and resumes we receive, KDM P.O.P. Solutions Group is unable to provide individuals with specific information about their candidacy for an open position.
KDM P.O.P. Solutions Group is an Equal Opportunity Employer
This opening is closed and is no longer accepting applications
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